Tone Zone Fitness Member Services

Our Services

At Tone Zone Fitness, it is our pleasure to provide you with a fitness experience to rave about! We are committed to delivering exceptional value and strive to exceed expectations. It is our sincere hope that you are completely satisfied with the services provided with your membership. Should you ever experience a problem, have a question, or simply want more information about our services, we want to know! We are always interested in suggestions that would allow us to improve upon our already high standards and encourage you to communicate your thoughts. Please email our corporate office with any comments. Using email allows us to gather all information regarding your question or concern and providing you a prompt response without playing phone tag.

Thank you for choosing Tone Zone Fitness!

Frequently Asked Membership Questions

Why do I have a balance on my account?

If your membership dues cannot be processed on your billing date, you then owe the amount of your monthly dues plus a $25 service fee. Log into the Member Services portal to check the status of your account. You can see what credit card or checking account information is being used for monthly billing as well as the reason for the dues decline.

Can you waive the $25 service fee?

If the reason your monthly dues did not process was due to credit card fraud or if your account was compromised, we can remove one service fee. You must email us a letter from your bank or credit card agency stating so. Please do not bring your letter into your gym.


Cancellation Policy

We cannot accept phone, fax, or e-mail cancellation requests.

Please click here to read our Cancellation Policy.

Making Billing Changes

Since we bill with an outside agency, billing changes do take time to process. All billing for monthly dues is on the 20th of the month.  Changes must be submitted 30 days before the billing date for guaranteed processing.