Please note that you may freeze your membership without charge instead of canceling. Many clients prefer freezing over canceling because it ensures they are locked in on dues rate (we have never raised dues on current members!) Plus, it also ensures that you will not have to pay a joiner fee to sign up again!
Please read the following instructions to cancel your membership with Tone Zone Fitness. Your anniversary date is the date that your initial membership term expires. If you have any questions regarding your Anniversary Date, or any other questions or concerns, please contact our Member Services Department at tonezonefitnessduncan@gmail.com
All cancel requests must be done through certified mail, email or in person in our office.
If you are after your anniversary date:
You may mail a letter by certified mail to Tone Zone Fitness – PO Box 1391 – Duncan, OK 73534 stating your intent to cancel your membership. You may also send a cancellation request by email – send your request to cancel your membership to: tonezonefitnessduncan@gmail.com. Please include your full name, your date of birth, your address and phone number. If you have your access card, please include the 5 digit number on the back of your Tone Zone Fitness access swipe card. IMPORTANT: You must make sure you get an email response back from us. Do not assume we received it and it has been processed! If we see it, we will send you a confirmation email. Make sure you put in your correct email!
Remember that all cancellations require a 30 day notice. Therefore, you are responsible for the dues from the date that you cancel and for the following 30 days during which time you may still use the services included with your membership. If you would like a copy of your membership agreement, please contact Member Services at tonezonefitnessduncan@gmail.com
If you are within your anniversary date:
You may cancel your membership at this time with a doctor’s note indicating that you are not able to use a substantial portion of our facilities for more than 30 days due to a medical condition. Should you meet this criteria, you may cancel your membership by providing documentation to the club location where you initially joined and completing a cancellation form with our staff or you may mail a letter, including documentation, by certified mail to Tone Zone Fitness – PO BOX 1391- Duncan, OK 73534 stating your intent to cancel your membership. Or, if you wish, you may send a request to cancel, including documentation, to our email – tonezonefitnessduncan@gmail.com. Please include your full name, your date of birth, your address and phone number. If you have your access card, please include the 5 digit number on the back of your Tone Zone Fitness access swipe card. IMPORTANT: You must make sure you get an email response back from us. Do not assume we received it and it has been processed ! If we see it, we will send you a confirmation email. Make sure you put in your correct email!
FREQUENTLY ASKED QUESTIONS
Why do I have to pay for 30 more days when I cancel?
As stated in your original membership agreement, all cancels require a 30 day notice. We work with an outside billing agency that requires 30 days for any changes to your membership to be applied. You may continue to use the club during this final month.
Why can’t I cancel over the phone?
In order for us to cancel your membership we must have a paper trail for confirmation. You get the confirmation through; 1) receipt of certified mail delivery, or 2) confirmation email, or 3) copy of cancel form if filled out in person.
Why do I need to send a cancellation letter certified?
If it is not convenient for you to stop into your joining club, or by send us an email, we require that you send a cancellation letter by certified mail to prevent any delays from processing your cancellation. When you send a letter certified, you will receive a confirmation in the mail that the club received the letter, providing you with the assurance that it was processed.
Why was I charged for more than 6 months?
As stated in your membership agreement, your membership continues on a month to month basis after your anniversary date. As a month to month member you may choose to cancel your membership at any time by following our cancel policy.